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Refund policy

Refund policy

We hope you are satisfied with the products you have purchased but we also know that, for one reason or another, there may be time when you need to exchange or return something you have brought.

If you change your mind we accept returns as long as the following conditions are met:

1. You contact us within 14 days starting with the day after the delivery date along with your proof of purchase.

2. Unwanted products must be returned in its original packaging, be in as new condition and not used.

3. It is your responsibility to ensure that your return items are in appropriate protective packaging.

4. Products given free as part of a promotion offer can not be exchanged or refunded unless the full offer is returned.

If you have received a damaged or faulty product from us you can return it for a repair, replacement or refund. Simply, contact us and we will advise you accordingly. Faulty products returned for testing may take up to 28 days.

If the fault with your product occurs within its guarantee period of normally 12 months from delivery, we will offer you a prompt repair service. In all cases we reserve the right to inspect the product and verify the fault.

Personalised products, polishes, gel and liquid substances
We regret that we are unable to offer an exchanged or refund on personalised, perishable goods or liquid substances for hygiene and safety reasons unless they are faulty. This including but is not limited to nail polishes, gels, acetone, alcohol, lotions and foot spas and equipment.

After-sale repair service
Products such as nail file machine head pieces in need of service after many usages may be given into one of our branches for repair. Please allow 5-10 working days for basic repair.

Please note – our policy to replace faulty or refund faulty products does not apply to faults or damages caused by accident, neglect, misuse or normal wear and tear. We recommend you keep your order number and details of purchase in case of any queries.